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Job Title: Director of Hospitality
Location: The Clark Family Cultural Center, 400 South Jefferson Street, Pensacola, FL
Position Type: Full-time, Exempt
Reports to: CEO
Overview
The Clark Family Cultural Center is welcoming a Director of Hospitality into The Center’s dynamic family. The DOH is responsible for overseeing all aspects of event management and hospitality services, from emphasizing and enhancing the customer experience, ensuring that all touchpoints – from event setup to post-event follow-up – meet high standards of satisfaction and reflect the brand, and coordination of all parties involved in the experience. This role ensures exceptional customer experiences by managing the seamless planning, coordination, and execution of events, rentals, and experiences. The ideal candidate is a seasoned hospitality professional with experience in managing events, rentals, talent coordination, bar services, and contractor scheduling. They should excel in a fast-paced environment, have a passion for creating memorable experiences, possess excellent organizational, communication, and leadership skills, and have flexible hours of operation in tandem with Center events.
Key Responsibilities
Event Management and Oversight
Plan and execute all events, ensuring smooth operations from initial concept to completion.
Manage event budgets, timelines, and logistics, including setting up and breaking down events.
Work closely with clients to understand their vision and requirements, translating them into actionable plans with other staff, third-party vendors, and contract employees needed to execute the experience.
Monitor events in real-time, proactively addressing and resolving any issues to ensure a successful outcome.
Rental Calendar and Venue Management
Oversee all rental activities, including managing venue availability, bookings, and negotiations with clients.
Maintain and oversee a comprehensive and detailed event and rental calendar, ensuring that all departments are aware of upcoming events and prepared for required support.
Ensure spaces are prepared to the highest standard and coordinate with staff, vendors, and clients for any equipment or décor needs.
Lead facility tours with clients, keeping a keen knowledge of rental policies, equipment inventory, third party vendor options, and diverse use of space.
Timely responses to all event inquiries.
Bar Services and Ordering
Assign and manage bartenders and servers, including scheduling and availability, event-specific details such as uniform or specialty cocktail, and relaying details of event and daily operations pertinent to success of bartending team.
Work closely with bartenders to ensure smooth service and adherence to safety and compliance standards.
Assist in bar service operations, including ordering, stocking, and inventory management.
Coordinate with staff to ensure timely and cost-effective ordering of beverages and bar supplies, including branded cups, napkins, thematic supplies, etc.
Talent and Contractor Coordination
Source, schedule, and manage external talent, such as musicians, speakers, and entertainers, for both daily operations and to enhance event experiences.
Establish and maintain relationships with trusted contractors, ensuring high standards and alignment with the company's brand.
Coordinate schedules for contractors, talent, and in-house teams to guarantee seamless event operations.
Brand Consistency and Quality Control
Maintain brand standards for complete experience – from background music, approved décor, facility setup, approved vendors, level of service, quality of food, and entry/exit point experience.
Serve as the primary point of contact for clients during events, building rapport, addressing concerns, and ensuring a high level of satisfaction.
Monitoring noise levels, content control, mid-event tidiness, bartender interaction, lighting and sound, and staff satisfaction.
The Center Experiences
In addition to event-specific management, the DOH helps oversee company experiences such as Cabaret, depARTure, opening night receptions, Center Circle receptions, Top Tier signature events, Foo Foo Festival programming, and staff experiences.
Working in tandem with staff to oversee successful planning and execution of daily operations in conjunction with events and programs throughout The Center.
Coordinate sponsor receptions and private show viewings in tandem with Box Office personnel.
Participating in fundraising events outside the normal company calendar and other duties as assigned.
Qualifications
Education: Bachelor’s degree in Hospitality Management, Event Planning, Business Administration, or a related field.
Experience: At least 5-7 years of experience in event management or hospitality leadership roles.
Skills:
Exceptional organizational and project management skills.
Strong interpersonal and communication skills.
Proficiency in scheduling software, budgeting tools, Google Suite, Dropbox, Square, and event management platforms.
Ability to multitask and perform well under pressure.
Knowledge of safety regulations and compliance related to events and bar management.
Benefits
Competitive salary and performance-based bonuses
Health insurance
Extended paid time off and retirement plan options
Professional development and growth opportunities
Health & wellness reimbursement
Parking incentives
How to Apply
Interested candidates should submit their resume, a cover letter detailing relevant experience, and references to executive@pensacolalittletheatre.com with subject line Director of Hospitality Application.